Why?
There may be instances when we are unable to process your invoice, either in part or in full, due to insufficient participant funds. This indicates that the participant you have invoiced does not have adequate funds available under the respective category or line item to process the claim..
You have two options:
One
If there is an alternative line item you can invoice for, please revise the invoice accordingly and send it to accounts@a1ndisplanmanagement.au for us to reprocess the outstanding balance.
When submitting an amended invoice, kindly ensure that the invoice number remains unchanged, so we can identify it as an amendment.
If you are uncertain about which line item to use, we recommend discussing this matter with the participant, nominee, or Support Coordinator. Please note that Plan Managers are unable to provide information regarding a participant’s available funding to service providers
Two
If there is no alternative line item available, we can submit the invoice to the NDIS as a manual payment request. This request can only be submitted once the relevant NDIS plan has concluded, and it is essential to understand that payment is at the discretion of the NDIS.
To proceed with this option, the invoice must be adjusted to reflect only the outstanding balance (if partially paid) and must include all necessary information as outlined under Invoice Requirements on the NDIS website section titled "Getting Paid." Failure to include all required information may result in rejection of the payment by the NDIS team
For those unfamiliar with NDIS pricing, the NDIS website offers valuable resources for providers under the "Pricing Arrangements." section.